Frequently Asked Questions
Everything you need to know about your Bprimal shopping experience.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the country, while international orders may take 10-21 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn items in their original packaging. Simply visit our returns portal to start your exchange or refund process.
Are your products sustainably sourced?
Yes, at Bprimal we prioritize ethical manufacturing and use eco-friendly materials whenever possible to ensure our fashion footprint is as light as possible.
How do I find the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our charts, as sizing can vary between different styles.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
Can I change or cancel my order after it has been placed?
Orders are processed quickly, but if you contact our support team within 1 hour of placement, we will do our best to accommodate any changes or cancellations.